Credit: New customers should furnish us with a banking reference and three suppliers references prior to WILA's acceptance of the first order.

Payment: Terms are based on individual agreements per customer or per items. Special order items require a deposit at time of order as specified on the quotation. Prices are in US Dollars FOB Hanover, Maryland, USA.

Package: The pricing includes cost for standard packaging of the goods for transport.

Returns: Prior approval, a WILA RMA number and shipping instructions are required prior to any material return. A handling charge of 20% is made on all standard items returned, if received in original packaging and in as new condition. Special tooling cannot be returned.

Claims: All claims and shortages must be made by e-mail or phone within ten days of invoice date.